American Nail Salon in West Chester, Pennsylvania

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• David Brand

  Posted Aug, 06 2019

  I'm writing this review for my mother. She has gone there about 5 or 6 times. I found them while in town getting my car inspected. She was very excited at first when she first went, and this is were the story begins. She is thrown around to different people, all coming over and working on her nails for a few minutes, and then leaving, and then someone else to take over. The people who work here are very rude, all they care to say to you is" What Color NUMBER" and then no conversations, and they all speak vietnamese. We love all people so that's not an issue at all, but most of them do speak perfect english, just chose not to so that no-one can understand what they are saying. I feel this is very rude, and quite inappropriate. All they seem to care about is overcharging their customers for a nice looking place. They actually said to my mother midway through having her nails done, you know this cost is $50.00, as if to say can you afford to pay for what you just ordered. Unbelievable! My mother was about to stand up and walk out and leave the store with her nails unfinished. She was so insulted by the way they spoke to her. Awful customer service, and borderline rude. American Nail Salon. Please consider being kinder, and speaking english to your customers. How would you like if you lived in Vietnam, and went to a business where they only spoke in another language that you did not understand, you would feel the exact same way as your customers do at your Salon in West Chester, PA. Change your ways, or continue to expect receiving reviews such as this from your customers. Also, consider giving student, senior citizens, and military discounts, etc. It's the right thing to do. Take care of those who serve our country. Take care, and God Bless....

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