LA Fitness in West Chester, Pennsylvania

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• Rachael Vargas

  Posted Jan, 02 2020

  S-C-A-M!!!!!!! Unfortunately, I took them up on their offer for a "free training session" and was assured it was more to show me how to work out than to sell me the training sessions. Well that's a joke bc they sold me alright. I told them I couldn't commit to a 12 month training contract because my husband and I were actively trying to conceive and I have high risk pregnancies where I would not feel comfortable doing training. (Not to mention the people they have training are jokes but anyway....)
  
  I was ASSURED numerous times that it would be no problem. If I were to get pregnant I would just tell them and they would freeze my account for up to a year. I would resume sessions and payments after the baby. No big deal at all. In fact, the manager threw in extra free sessions "for my future baby"
  
  Well a few months goes by and here I am newly pregnant trying to enjoy this special time. I call to freeze my sessions until after the baby is born. THE MANAGER ALBERTO LEFT, CAN NOT GET IN TOUCH WITH HIM, CORPORATE WONT FREEZE MY ACCOUNT, THE GIRL I SIGNED UP WITH IS JESS SHE HEARD THE WHOLE EXCHANGE THEY ARE STILL TAKING MY MONEY !!!!! And to top it all of the manager Evan smartly says to me "well did u get it in writing?"
  
  They are taking advantage of a pregnant women for corporate money. They LIED AND DECIEVED ME. Shame on them!
• Shawn M

  Posted May, 13 2019

  Unfortunately, this location is not the clean gym it was when I joined. The consistent housekeeping staff who did an excellent job have been replaced with individuals who unenthusiastically push a dirty mop around the locker room once a month.
  
  On a routine basis, the gym’s hand soap, sanitizer to clean equipment, and paper towels need to be replenished. There is a pink-colored mold/mildew around the water fountains.
  
  Three to four employees sit at the front desk to check guests in and chat with eachother. Meanwhile, every single bathroom stall is out of toilet paper.
  
  They still try to pitch training sessions at the door. Trust me, guests would rather see the equipment being wiped down than sign up for crappy training sessions. Overall, quite a decline in quality over the years.

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